Your use of the content and service provided on this Website & e-Learning System is subject to the terms of this Privacy Statement, the Copyright Statement and the Terms and Conditions on this Website & e-Learning System ('the terms'). Your use of these services will mean that you accept the terms.

1. The DDAtrainingUK Limited Commitment to privacy

DDAtrainingUK Limited aims to provide all users and visitors to the Website & e-Learning Systems operated or controlled by DDAtrainingUK Limited with a unique, efficient and customised learning experience.

DDAtrainingUK Limited is fully committed to respecting your privacy and to protecting any personal information you provide to it. DDAtrainingUK Limited treats both privacy and security as a priority and makes every effort to ensure that all the information provided by you is protected. This Privacy Statement respects and protects the privacy of all visitors including members and learners to the Website & e-Learning System and intends to give you as much control as possible.

This Privacy Statement explains how DDAtrainingUK Limited collects information from you when you use the Website & e-Learning System and how this information is then used. DDAtrainingUK Limited hopes that this will remove any concerns you may have and will make using the Website & e-Learning System an educational, exciting and safe experience.

Please read this Privacy Statement carefully and re-visit this page from time to time to review any changes that may have been made. If you have any questions or comments about our administration of your personal information e-mail us at info@ddatraininguk.com. You may also use these contacts to communicate any concerns you may have regarding compliance with our Privacy Statement.

DDAtrainingUK Limited has registered as a data controller (in its registered company name of DDA Training UK Limited) in accordance with United Kingdom Data Protection Act 1998. DDAtrainingUK Limited will process any personal information which it collects about you in accordance with the Data Protection Act 1998.

Some of the information you provide to DDAtrainingUK Limited may be sensitive personal data for the purposes of the Data Protection Act, 1998. Sensitive personal data includes race or ethnic origin, political opinions, religious or other beliefs, trade union membership, physical or mental health, sexual life or criminal records.

By providing your information to DDAtrainingUK Limited , you explicitly consent to DDAtrainingUK Limited processing your personal data, including sensitive personal data, as explained below.

Where you are providing information about another person, you do so on the basis that the other individual has agreed to the processing of his or her personal data, including sensitive personal data, and to your receiving on his or her behalf any data protection notices. You confirm that you have informed such third party individual which data are obligatory and which are voluntary and how he or she can access and, if necessary rectify the data held about him or her.

By disclosing any personal information to DDAtrainingUK Limited and/or by using the Website & e-Learning System you consent to the collection and storage of all personal information provided to DDAtrainingUK Limited as set out in this Privacy Statement and the Terms and Conditions. If DDAtrainingUK Limited make any changes to this Privacy Policy these changes will be detailed on this page in order to ensure that you are fully aware of what information is collected, how it is used and under what circumstances it will be disclosed.

This Privacy Statement only applies to personal data collected by DDAtrainingUK Limited through the Website & e-Learning System or in any other manner expressly described in this Privacy Statement.

2. Paying for a course with DDAtrainingUK Limited

Payment will made by you on receipt of the e-invoice either by cheque to:

The Hermitage,
Hermitage Street
Rishton
Blackburn
BB1.4ND

Or by BACS to:

HSBC Bank
60 Church Street
Blackburn
BB1 5AS

Sort Code 40-12-04
Account No. 71624229

3. What information does DDAtrainingUK Limited collect during Registration or Enrolment ?

To become a registered user with DDAtrainingUK Limited you or, if you are registering through your employer or any third party, the person registering on your behalf, will be asked to provide your full name, sex, date of birth, address, where you heard about DDAtrainingUK Limited. When registering on the Website & e-Learning System you may also have the option of whether to submit additional information including your title, middle name, telephone number, e-mail address, employment status, ethnic origin, any disabilities, learning needs, equipment needs and a personal description. When you register on the Website & e-Learning System, you will be provided with a username and a password.

4. What information does DDAtrainingUK Limited collect when you access Course Materials ?

DDAtrainingUK Limited monitors your usage of the Course Materials to monitor the progress of any learning provided to you and so that the overall user experience can be improved.

5. What other information does DDAtrainingUK Limited collect ?

You may provide personal data during a call to helplines operated by DDAtrainingUK Limited, when you send us a letter or email, when you return a customer feedback form or otherwise communicate with DDAtrainingUK Limited. You may also provide personal data when you use any DDAtrainingUK Limited messaging system or any conference, chatroom, message board, web space or other learning or communications facility relating to the DDAtrainingUK Limited system.

Calls to helplines operated by DDAtrainingUK Limited may be recorded for quality and training purposes only. This is to ensure that the service you receive is of a consistently high standard. Calls that are recorded will be stored for approximately three months and will remain confidential to DDAtrainingUK Limited at all times. In general, if you contact DDAtrainingUK Limited, it is possible that we will retain a record of your query or complaint for a reasonable time in case you contact us again.

6. How does DDAtrainingUK Limited use the information collected ?

DDAtrainingUK Limited uses your personal information for the purpose of responding to your queries or complaints and supporting your learning experience, providing DDAtrainingUK Limited Course Materials and any associated administration, for general statistical and research sampling purposes and for obtaining any relevant professional advice. This may include disclosing your information to our service providers and agents for these purposes and to our auditors. The more information you provide, the more focused and customised we can make your learning experience. Personal data about you will be processed in accordance with this Privacy Statement. When you submit information to DDAtrainingUK Limited using any of the tools or functions DDAtrainingUK Limited makes available to you to support your learning, this information may be viewed by third parties such as DDAtrainingUK Limited staff or tutors.

For the purposes of administering the provision of learning to you, DDAtrainingUK Limited will share your personal information with DDAtrainingUK Limited providers who will be supporting your learning. We may also disclose your information to third parties who acquire the DDAtrainingUK Limited business in the future but only for the purposes outlined in this Privacy Statement. If you are a DDAtrainingUK Limited user taking part in training through or as a result of a scheme sponsored or organised by your employer, trade organisation or other group ("your Sponsor"), DDAtrainingUK Limited may disclose the personal information collected to your Sponsor in order to monitor your learning.

DDAtrainingUK Limited will also send you regular updates on the DDAtrainingUK Limited service, up-to-date information about DDAtrainingUK Limited Materials, additions to the Website & e-Learning System and information about specific activities such as customer feedback surveys and competitions. If at any time subsequently you do not wish to receive such updates, you can change you preferences by informing us by email, letter or by telephone. Sensitive data will not be used for marketing purposes without your further express consent.

Please note that if you do not access any of the courses you have enrolled on for over 60 days, DDAtrainingUK Limited may withdraw you from the course. You will be able to ask your DDAtrainingUK Limited provider to re-instate the course if you would like to start learning again.

If you have not registered as a user but are simply making a general enquiry using the email facility or other DDAtrainingUK Limited contact details provided on the Website & e-Learning System, your personal information will be used for the purposes of responding to your enquiry. If we wish to use your information for other purposes, for example where you are responding to a particular promotion or marketing campaign, we will tell you so and obtain your consent where appropriate.

7. How does DDAtrainingUK Limited protect your personal information?

As a registered data controller, DDAtrainingUK Limited is required to take appropriate technical measures to protect your personal information including making a regular backup of the DDAtrainingUK.com system and data. DDAtrainingUK Limited implements a number of sophisticated authentication services and security measures to ensure the safety of any personal information it collects. Your account is password protected and all information is contained on a secure server which is accessible only by a limited number of employees who have authorised access rights to such information. If your password has been compromised in any way you should immediately notify DDAtrainingUK Limited and change your password.

Whilst DDAtrainingUK Limited uses reasonable endeavours to protect your security in the manner described above, DDAtrainingUK Limited considers that it is only appropriate to advise users that data transmission over the Internet cannot always be guaranteed as 100% secure, and therefore that you use the Website & e-Learning System at your own risk.

Please refer to the Terms and Conditions for the DDAtrainingUK Limited policy in relation to purging of emails and webspace and the circumstances in which DDAtrainingUK Limited may deactivate your account and delete all records, files and associated information.

8. How long does DDAtrainingUK Limited keep your personal data ?

Personal data will be retained only for so long as is necessary to fulfil the purposes for which the information was collected, as required by law or to enforce or defend legal claims. In some circumstances, we will retain information which you may have deleted, for example, messages sent by you, as evidence of your support, achievement or completion of a learning experience. Such information will be retained for a reasonable time.

9. Does DDAtrainingUK Limited use cookies?

Cookies are small text files which are sent to your browser by a web server and stored on your personal computer's hard disk. The use of cookies has increased dramatically in recent years. DDAtrainingUK Limited uses cookies for several purposes listed below :

• to minimise the amount of times you have to type in data. This means, for example, that you will not have to log in for a second time if you leave a training course and then come back to it (within the 60 day limit we set for inactivity)
  
• to track Website & e-Learning System usage. These cookies do not collect your personal information and are used to track visitor usage of the DDAtrainingUK Limited Website & e-Learning System. These

You can always disable cookies via your browser preferences. If you want to know how to do this please look at the 'help' menu on your browser. Most modern browsers have cookies turned on as a default. If you choose to disable cookies you may not be able to use certain DDAtrainingUK Limited features and you may be required to enter your password more frequently. Please remember that cookies cannot read your hard drive or make any information collected by use of a cookie available to any third party. A cookie can only be read by the Website & e-Learning System of the organisation that set it.

10. Internet-based Transfers

Given the global nature of the Internet, use of the Internet to collect and process data necessarily involves personal data being transmitted on an international basis. By using the Website & e-Learning System and communicating with DDAtrainingUK Limited electronically, you acknowledge and agree to the processing of your personal data in this way.

11. Your Rights

You have the right to ask for a copy of your information (for which we charge a small fee) and to correct any inaccuracies. You can amend your details on the Website & e-Learning System at any time by emailing us at info@ddatraininguk.com

12. Links

The Website & e-Learning System may contain links to other Website or e-Learning Systems. Please be aware that DDAtrainingUK Limited is not responsible for the privacy policies of such other sites. We encourage our users to be aware of this when they leave the DDAtrainingUK Limited Website & e-Learning System and to read the privacy statement of each and every Website & e-Learning System that collects personal information from them.

Last updated : 1st October 2004