Workshop 5
One-day course for customer-facing staff
on goods and services provision.
Duration:
1 day (morning and afternoon breaks 15 – 20 minutes;
lunch break 45 – 60 minutes)
Cost:
Available upon request
Maximum
No. of candidates: 16 (no less than 8)
Suitable
for: Customer-facing or other staff who need to be
aware of how the Disability Discrimination Act affects their
work when providing a service to members of the public.
Brief
description: This one-day workshop focuses on Part
III (the goods, facilities and services section) of the DDA.
It is practical in nature for customer-facing staff who need
to understand the interaction of the law with the barriers
which disabled customers may face in getting access to services
(in person, over the telephone or by other means). In raising
awareness of the barriers, participants will be able to identify
ways in which they can be removed or minimised in their service
delivery area.
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