Workshop 6
One to two hour topic-based session(s)
suitable for customer-facing staff (e.g. in team meetings,
customer care sessions etc).
Duration:
1 – 2 hours, depending on the topic and the requirements
of the staff involved.
Cost:
Available upon request, (cost varies dependant on courseware
development time)
Maximum
No. of candidates: 8 (no less than 4)
Suitable
for: Customer-facing or other staff who need to be
aware of how the Disability Discrimination Act affects their
work when providing a service to customers.
Brief
description: The topic-based sessions are designed
around key sections of the DDA. They will enable participants
to identify examples of good practice, which can be applied
to their own jobs, to ensure that specific duties under the
DDA are met, and to put in place practices and procedures,
which meet the needs of all customers.
The format for these sessions is flexible
around a core suggested structure. It will be for the client
to decide what specifically to include in the session in consultation
with Equality Matters Ltd.
Suggested
Topics:
- Defining your services to customers
- Customer service policies and procedures
- Removing barriers for customers
- Reasonable adjustments in customer service
- Making information accessible
Click
here for a Workshop Outline
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